{"id":400,"date":"2023-05-18T01:54:30","date_gmt":"2023-05-18T01:54:30","guid":{"rendered":"https:\/\/www.unitedenergygroup.com.au\/?page_id=400"},"modified":"2023-05-19T02:32:51","modified_gmt":"2023-05-19T02:32:51","slug":"terms-and-condition","status":"publish","type":"page","link":"https:\/\/www.unitedenergygroup.com.au\/terms-and-condition\/","title":{"rendered":"Terms and Condition"},"content":{"rendered":"\n

TERMS AND CONDITIONS<\/p>\n\n\n\n

    \n
  1. Definitions
    1.1 The following words have the following meanings:
    (a) \u201cBuyer\u201d means the customer (or any other person acting on behalf of and with the
    authority of the buyer).
    (b) \u201cSeller\u201d means United ENERGY GROUP PTY. LTD trading as UNITED ENERGY and any of its related
    entities.
    (c) \u201cAuthorised Person\u201d means any representative, associate, officer, employee, agent or subcontractor
    of U
    (d)
    nited Energy Group \u201cGoods\u201d means any or all of the products supplied by UNITED ENERGY
    GROUP.
    (e)
    \u201cServices\u201d means any or all of the installation services provided by UNITED ENERGY GROUP.
    (f)
    \u201cPrice\u201d means the price payable for the goods and\/or services as set out in the
    quote\/contract.<\/li>\n\n\n\n
  2. Customer Declaration
    The Buyer declares that:
    2.1 The Buyer is over the age of 18.
    2.2 The Buyer is either the sole or one of the registered owners of the property on which installation
    is to be done under this contract.
    2.3 The Buyer has never received or have been approved any solar grant\/ rebate for small generation
    solar PV system on the installation address mentioned on this contract.<\/li>\n\n\n\n
  3. Offer, Acceptance and Cancellation
    3.1 If the buyer accepts the quote and signs the contract, it becomes a legally binding agreement
    between the buyer and seller.
    3.2 If the buyer doesn\u2019t accept the quote within 10 business days from the issuance of the quote, this
    quote will stand null and void and non-binding on both parties.
    3.3 Under Australian Consumer Law and relevant State Buildings Act, the buyer has a right to cancel
    the agreement within 10 business days from and including the day the buyer signs the agreement.
    3.4 The buyer may cancel the agreement without penalty as long as the cancellation is within the
    cooling off period. Penalty can be avoided by the buyer outside of the cooling off period as long
    as the cancellation request is provided in writing and is communicated to the seller no later
    than 7 days prior to the installation day confirmed by the buyer.<\/li>\n\n\n\n
  4. Electricity Meter Changeovers, Switchboard Upgrades & Electrical Inspections
    4.1 The buyer acknowledges and agrees that the electricity meter changeovers and switchboard
    upgrades associated with the goods and services under the contract may not form part of the
    Agreement and that these services (if provided by the seller) will be charged separately, unless
    such services and related amounts are specifically included as part of goods and services being
    supplied under this Agreement.
    4.2 The buyer acknowledges and agrees that an electrical inspection in related to the installation of
    the goods at the Buyer\u2019s premises may be required prior to the goods becoming operational.
    4.3 The Buyer\u2019s obligation to make payment to the Seller for the supply of goods and services is not
    affected by any delay by a third party in performing any electricity meter changeovers,
    switchboard upgrades or electrical inspections.<\/li>\n\n\n\n
  5. Payment
    5.1 At the Seller\u2019s sole discretion, the price shall be:
    (a) As indicated on invoices provided by the Seller to the Buyer in respect of Goods and
    Services Supplied; or
    (b) The Seller\u2019s quoted price which shall be binding on the Seller provided that the Buyer
    accepts the Seller\u2019s quotation within 10 business days
    5.2 GST and other taxes and duties that may be applicable shall be added to the price except when
    they are expressly included in the price.
    5.3 The Seller will draw to the attention of the consumer specific requirements of the contract
    which, if not brought to the consumer\u2019s attention, are likely to result in a dispute.
    5.4 The Seller is not liable to pay any extra charges to make the Buyer\u2019s home\/business premises safe
    to install upon.
    5.5 Payment is due in full on the installation day or prior. Payment must be made via Bank Transfers
    or EFT, Cheque or Credit Card (Master Card \/ VISA). If the payment is made via EFT, the
    transaction must be completed within 48 hours prior to installation. In case the payment is made
    via cheque, the same will need to be provided to the installer prior to installation. Installation will
    not be carried out unless the payment has been received by us.
    5.6 Any cost incurred for debt recovery (if needed) will be passed on in full to the Buyer
    5.7 The Buyer agrees to assign the STCs to The Seller as part of the system payment. The STCs will be
    paid directly to The Seller or The Seller\u2019s agent. If the Clean Energy Regulator determines that the
    Buyer is not eligible to receive STCs and The Seller is unable to receive the STCs as such, the
    Buyer will be liable to pay the STCs value to The Seller as determined by the market rates.
    5.8 In case the Buyer decides to claim the STCs or are not eligible to receive STCs, the complete
    payment of the system is due before the installation.
    5.9 The Buyer acknowledges that any breach of conditions of the STCs incentive regulations, may
    hold the Buyer financially liable to the office of the Clean Energy Regulator. In such events, The
    Seller will not be liable to the Buyer.
    5.10 The Buyer acknowledges that the ownership and all rights associated to ownership of Goods
    supplied under this contract will pass on to the Buyer upon The Seller receiving complete
    payment for the Goods and Services provided under this contract.
    5.11 Failure to pay the complete amount may result in The Seller taking legal action. In such events, the
    warranties provided will be void.<\/li>\n\n\n\n
  6. Standard Installation Conditions
    6.1 As each installation is different, sometimes there is additional work that needs to be done to
    complete the Buyer\u2019s job that the Seller only finds out once its technicians are on the job. The
    Seller tries to get as much information as possible prior to installation however its technicians
    may find something that the Seller did not account for.
    6.2 Services Included in Standard Installation Conditions:
    6.2.1 Delivery of the Buyer\u2019s system to the property on the installation date.
    6.2.2 Supply and install all parts of the Buyer\u2019s system in accordance to the manufacturer\u2019s
    instructions, relevant Australian Standards and laws, and by field technicians who are suitably
    experienced and qualified (duly licensed or registered as required by law).
    6.2.3 The supply and installation of a suitable mounting base for the Buyer\u2019s system, including Tin and
    Tile roof.
    6.2.4 Supply and install all DC cabling, switchgear and protection to provide a compliant system
    installation.
    6.2.5 The supply of up to 30 metres of DC electrical cabling between the solar panels, inverter and
    switchboard.
    6.2.6 The supply of up to 30 metres of AC electrical cabling between the inverter and switchboard.
    6.2.7 Testing and commissioning of the Buyer\u2019s system after installation, to ensure this system is in
    accordance to the manufacturer\u2019s instructions, relevant Australian Standards and laws, and by
    field technicians who are suitably experienced and qualified (duly licensed or registered as
    required by law).
    6.2.8 The provision of a certificate of electrical safety.
    6.2.9 The demonstration to the Buyer the basic operations of its system and assess the Buyer\u2019s
    understanding of the basic operation of its system.
    6.2.10 The demonstration to the Buyer on how to read the inverter via built-in screen (if available) or
    software\/mobile application (if built-in screen is not available). Some of the demonstrated
    information includes but not limited to energy output, healthy \/ faulty conditions and error
    messages.
    6.2.11 The provision of a maintenance schedule to the Buyer. For further information please refer to
    this link:
    https:\/\/www.solaraccreditation.com.au\/consumers\/after-installing-solar-PV.html
    6.2.12 Completion and submission of all DNSP pre-approval paperwork or online applications for
    connecting solar systems to the grid.
    6.2.13 Installation and commissioning of any data management devices purchased in addition to the
    Buyer\u2019s solar PV system.
    6.2.14 In the purchase of a micro-inverter system, the supply and installation of all AC cables,
    switchgear and protection and includes up to 40 metres of AC mains cabling.
    6.3 Services excluded from Standard Installation Conditions:
    6.3.1 Any roof frames or roof support to support the solar PV panels.
    6.3.2 The supply and installation of Kliplok roof brackets.
    6.3.3 The supply and installation of tilt frames for roof pitch that is less than 10 degrees.
    6.3.4 The supply of more than 30 metres of electrical cable.
    6.3.5 Rectification of an inadequate existing electrical supply.
    6.3.6 Installing or upgrading a safety switch.
    6.3.7 Installing or upgrading a switchboard.
    6.3.8 Installing or upgrading a meter panel board.
    6.3.9 Any other work that is required to ensure that, prior to installation of the Buyer\u2019s system, the
    property complies with electricity standards imposed by law.
    6.3.10 Work that is required where safe, convenient unhindered access for the installation is not
    provided.
    6.3.11 Any trenching or excavation required for installation.
    6.3.12 The provision of special access equipment (ie boom lifts, cherry pickers, cranes or scaffolding) if
    required to lift or move solar panels to the desired location for installations, or to install solar
    panels where the roof pitch is between 30 and 45 degrees.
    6.3.13 The removal of asbestos or the costs of an investigation to determine whether asbestos is present.
    6.3.14 Installations at remote locations not easily accessible by the Seller\u2019s trade vehicle.
    6.3.15 Installation of meters to record exported electricity which are the property of the local services
    provider.
    6.3.16 Installing the Buyer\u2019s system at a level that is more than one storey (example, double storey
    houses will incur additional costs due to additional equipment required to perform such
    installations).
    6.3.17 Installing the Buyer\u2019s system at a property which is still being built.
    6.3.18 Removing vegetation in order to install any component part of the Buyer\u2019s system.
    6.3.19 Installing and supplying a base for an outdoor system other than the one that already exists or is
    provided with the base unit.
    6.3.20 Fixing or preparing a surface (eg wall) before the Buyer\u2019s system is mounted.
    6.3.21 Fixing or re-instating plaster, walls or other items that are changed or damaged during the works
    which are out of the Seller\u2019s control.
    6.3.22 Issue of structural certificate for the Buyer\u2019s property to obtain structural approval to install the
    Buyer\u2019s system.
    6.3.23 Either during the pre-installation site inspection (if necessary) or on the day of installation, the
    Seller (or its authorised representative) will advise the Buyer of any additional services and\/or
    items that are not included in the price, but which are required to complete the installation, and
    the cost of those additional services and\/or items. The Buyer may elect to enter into an agreement
    with the Seller (or its authorised representative), or any third party, for the additional services
    and\/or items.
    6.3.24 If additional services and\/or items that are required to complete the installation, but are not
    undertaken or supplied prior to, or agreed to at, the date for installation of the Buyer\u2019s system,
    the Seller may in its sole discretion terminate this contract and not proceed with the installation
    of this system. In this event, the Buyer will receive a full refund of the amount paid to the Seller
    as Deposit or otherwise.
    6.4 Customer\u2019s Obligations
    6.4.1 The Buyer must do the following before the Seller can commence work:
    6.4.2 Ensure that there is proper and safe access to the Buyer\u2019s property to enable the Seller\u2019s
    technician to complete the installation including access for vehicles and equipment.
    6.4.3 Ensure that the Buyer have all approvals and permits from local council and other planning
    authorities (including strata corporation or body corporate). If requested, the Buyer must provide
    evidence of such approvals.
    6.4.4 If the Buyer rents the property, it must ensure it has the owner\u2019s written permission. If
    requested, the Buyer must provide evidence of such approvals.
    6.4.5 The Buyer must be present at its property at all times during the installation.
    6.4.6 Any variation to the costs quoted for the installation must be agreed to by the Buyer before any
    additional work being completed. The Seller\u2019s technician will record the Buyer\u2019s agreement by
    obtaining the Buyer\u2019s signature<\/li>\n\n\n\n
  7. Variations to Quote
    7.1 Once the consumer has signed the contract, any variations to the system design must be
    documented and signed off by the consumer prior to installation.
    7.2 The price set out in the quote is based on a standard installation condition plus any other specific
    variations referred to in the quote and agreed by the Buyer. A standard installation condition
    includes the types of activities and items that are normally required to install systems like the
    Buyer\u2019s systems as specified in Clause 6.
    7.3 The price for a standard installation includes the services set out in Clause 6.
    7.4 If the Seller has conducted a site assessment at the Buyer\u2019s property, the price set out in the quote
    will also include the additional cost for any items outside the standard installation, but only if it
    was obvious to the Seller at the site assessment that those additional items would be required to
    complete the installation of the system. Some examples of things that are not obvious until the
    work starts are bad wiring in the walls and asbestos.
    7.5 If the installation of the system requires any additional items to proceed (including where the
    Buyer has not complied with its obligations under Clause 6), then before carrying out the
    installation of the system: the Seller will advise the Buyer of any additional items which are
    required and an estimate of any delays to the installation due to these additional items; The
    Seller will provide the Buyer with a cost for providing those additional items, and provide the
    Buyer with the new total price; and the Buyer will be asked to sign off on the new total price
    and additional items. If the Buyer does this, this contract will be deemed to include those items.
    Any of these changes must be in writing signed by the Buyer.
    7.6 If the Buyer does not agree to sign and pay for the variations set out in clauses 7.2 to 7.5, and the
    final system design provided is significantly different to the quote at the point of contract, either
    party (Buyer or\/and Seller) may terminate this contract and not proceed with the installation of
    the system. In this event, the Buyer will receive a full refund of the amount paid to the Seller as
    Deposit or otherwise.<\/li>\n\n\n\n
  8. Obligations
    8.1 The Seller will provide the Buyer with the system specified in the quote and will arrange for
    installation of the system by a Clean Energy Council (CEC) accredited installer, on a date that is
    agreed to between us.
    8.2 All work done under this contract will comply with Clean Energy Council Solar Retailer Code of
    Conduct.<\/li>\n\n\n\n
  9. Liabilities
    9.1 The Seller accepts no liability or responsibility in respect of Feed-in-Tariff.
    9.2 The Seller accepts no responsibility for any damage or loss caused to Buyer\u2019s property by the
    installer which has not been the result of installer\u2019s negligence.
    9.3 The seller will take due care and attention while installing the system. However, in case, roof tiles get
    cracked or broken, the consumer is advised to supply spare tiles to the installer on the day of installation so that
    they can be replaced immediately.
    9.4 The Seller will not be responsible for any additional cost to be incurred in respect of meter
    upgrade if needed.<\/li>\n\n\n\n
  10. Warranties
    10.1 Goods and services supplied under this contract are subject to warranties set out in the
    documentation provided at the time of installation.
    10.2 Under the Australian Consumer Law, consumer guarantees come into effect automatically when
    goods and services are supplied. The consumer\u2019s rights under the warranty are covered by these
    guarantees.
    10.3 The Seller\u2019s Goods and Services are supplied with the Seller\u2019s retailer warranty including
    performance warranty and a whole solar PV system warranty, which includes warranty for the
    solar panels, inverter, railings and workmanship.
    10.3.1 The Retailer warrants that the Solar System Installation (which for the avoidance of doubt,
    includes the operation and performance of the whole PV system, including workmanship and
    products) will be fit for purpose and free of defects for the entire a period of 5 years; and
    10.3.2 The period specified by Clean Energy Council Solar Retailer Code of Conduct, as this document
    may be updated or replaced from time to time.
    10.4 Notification of defects of any goods must be made in writing to the Seller within the warranty
    period specified in Clause 10.3. The Seller has a \u201cBack to Base\u201d warranty for parts that will be
    assessed and reprised or replaced within reasonable timeframe.
    10.5 Where the Seller provides Services, the Seller warrants that if there is any defect in the works
    due to defective workmanship which is reported to the Seller within the warranty period
    specified in Clause 10.3, the Seller will either replace or remedy the defect.
    10.6 Services undertaken by the Seller come with onsite warranty (labour and service call), with the
    warranty period specified in Clause 10.3.
    10.7 Any warranty claim arising during the warranty period as specified in Clause 10.3 must be made
    in a timely manner (within 1 month) of the date upon which the circumstances concerning the
    warranty claim become known to you or ought reasonably to have been known to you. A callout
    charge is payable if the claim is not warrantable.
    10.8 All warranties are applicable to the original purchaser and are not transferrable unless otherwise
    stated in the Agreement.
    10.9 Warranty denial in the event the Buyer\u2019s warranty claim is denied, the Buyer will be invoiced for
    any costs involved in assessing Buyer\u2019s claim. The warranty claims may be denied for the
    following reasons:
    (a) improper use of solar system
    (b) any damage caused due to works done by an unqualified, unskilled or inexperienced technician;
    (c) your existing electrical installation wiring or fuse box;
    (d) fair wear and tear where it does not affect the operation and performance of the whole PV system
    or represent a product defect
    (e) any malicious damage or abuse;
    (f) damage caused by vermin, animals or pests;
    (g) damage caused by \u2018acts of God\u2019, improper voltage or proper surges, accidents or
    other acts beyond our reasonable control;
    (h) application beyond scope of safety standards (AS4777 & AS3100 etc.)
    10.10 The Seller\u2019s goods are supplied with a manufacturer warranty. In some cases, this may be for
    a time that is longer than the Seller\u2019s retailer warranty.
    10.11 Any warranty claim arising after the expiry of the Seller\u2019s warranty period as specified in Clause
    10.3, the Seller reserves the right to refer this claim to the manufacturer. To the extent necessary,
    the Seller will take all steps to ensure that any of the Seller\u2019s rights under a manufacturer
    warranty are transferred to the Buyer. However, the Seller makes no representation, guarantee
    or statement to the terms of the manufacturer warranty.<\/li>\n\n\n\n
  11. Delivery
    11.1 The Seller will make every reasonable effort to install the Goods and provide Services in a timely
    manner. The Seller will not be responsible for delays in installation as a result of events and
    conditions not in its control e.g., worldwide material availability, unfavourable weather
    conditions, government regulations and\/or other forms of force majeure. If estimated time of
    installation could not be met, the buyer will be offered with a full refund upon request.
    11.2 Delay in installation for reasons mentioned in Clause 11.1 are not valid grounds for cancellation.
    11.3 If difficulties with site access are encountered that were not notified to The Seller at the time of
    quote and\/or offered by The Seller to Buyer, additional cost incurred in ensuring safety of our
    installers may be payable by the Buyer.
    11.4 A homeowner must be present during the installation to sign the mandatory declaration assigning
    STCs to The Seller, as per the Renewable Energy Act (2000). Where the installer arrives on the
    installation site on the date agreed with the Buyer, and the installation is delayed due to the
    homeowner not being present, a rescheduling fee of $300 will apply and the installation will need
    to be re-booked.
    11.5 If the Buyer is not able to be present on the installation site on the day of installation, the buyer
    would be required to authorise an adult to be present at the property and sign all documents on
    his\/her behalf and assume complete responsibility.
    11.6 It is the responsibility of the Buyer to let the installer know of any preference regarding panel
    and\/or inverter placement, before the installation commences.
    11.7 Modifications to the original contract signed by the buyer (material\/equipment) will incur an
    admin charge of $200. A revised\/modified quote will be generated by the Seller to reflect the
    changes\/modifications requested by the Buyer.<\/li>\n\n\n\n
  12. Privacy
    12.1 The Buyer agrees to provide The Seller with whatever personal information is required for
    efficient functioning of The Seller on the Buyer\u2019s behalf, including but not limited to information
    relevant to STCs and Grid Connection.
    12.2 The Seller agrees that the personal information provided by the Buyer will be passed on its
    contractors, employees, installers, relevant bodies for processing of STCs and electricity
    distributors only to the extent it is essential and relevant to the delivery of Goods and Services
    under this agreement.
    12.3 Unless otherwise agreed with the Buyer, The Seller will not share Buyer\u2019s personal information
    with third parties other than those mentioned above.
    12.4 The buyer and Seller are both required to sign all necessary documents on the date of
    installation for the performance of obligations of all parties relevant to the agreement.
    12.5 The Seller agrees that Buyers personal information will not be sold to any third party under any
    circumstances.<\/li>\n\n\n\n
  13. Cooling Off Period
    13.1 Under Australian Consumer Law and relevant State Building Acts, the Buyer is entitled to a
    cooling off period of ten (10) working days from and including the date the Buyer signs the
    agreement and enter into a contract with The Seller. All notifications must be received by The
    Seller in writing via email, fax or post.<\/li>\n\n\n\n
  14. Finance
    14.1 The Buyer understands that The Seller will assist the Buyer in obtaining finance \/ payment plan
    products from external finance providers\/ payment plan product providers. The terms of finance\/
    payment plans including but not limited to repayments and interest rates, will be agreed between
    finance providers and the buyer.
    14.2 Post Installation, where a payment for Goods and Services purchased by the Buyer under this
    Agreement, to The Seller is denied by the external Finance provider\/payment plan provider, on
    the basis of any issue with the Buyer (including but not limited to bad credit rating, non-payment
    of repayment amounts) that is not in The Seller\u2019s control, The Seller will have the right to claim
    the amount from the Buyer directly.
    14.3 In case where The Seller is denied payments as mentioned in 11.2 above and where The Seller is
    unable to recover the amount for Goods and Services purchased by the Buyer under this
    Agreement, the Buyer acknowledges that The Seller will be entitled to repossession of the Goods
    supplied under this Agreement. In such events, the Buyer acknowledges that all costs directly
    attributable to repossession of such Goods including but not limited to dismantling costs,
    installers charges, will be borne by the Buyer.<\/li>\n\n\n\n
  15. Termination and Refunds
    15.1 The Seller may terminate the contract with the Buyer in the event of following:
    (a) The Buyer is found in breach of the terms and conditions of this agreement.
    (b) It is discovered that installation is not possible on the site owing to factors outside of The Seller\u2019s
    control. In such cases, the Buyer will receive a full refund of the amount paid to the Seller as
    Deposit or otherwise.
    (c) After the Buyer authorizes The Seller to prepare and submit the documentation required for grid
    connection approval, the application is rejected by the relevant electrical Network Service
    Provider. In such cases, the Buyer will receive a full refund of the amount paid to the Seller as
    Deposit or otherwise.
    (d) Subject to Clause 7, if the Buyer does not agree to sign and pay for the variations set out in clauses
    7.1 to 7.5, and the final system design provided is significantly different to the quote at the point
    of contract, either party (Buyer or\/and Seller) may terminate this contract and not proceed with
    the installation of the system. In this event, the Buyer will receive a full refund of the amount
    paid to the Seller as Deposit or otherwise.
    (e) The Seller will provide the Buyer with a full refund upon request when the estimated delivery
    timeframe for installation completion that was agreed upon at the point of contract is not
    honored, for reasons reasonably within the Seller\u2019s control (not mentioned in Clause 11.1) and
    the Buyer does not consent to a revised timeframe.
    (f) The Buyer entitled to receive a full refund upon request when they are provided with site-specific
    performance estimate documentation as a deliverable of their contract, and this information is
    provided after the expiry of any cooling-off period, and the consumer does not consent to this
    information upon receiving it.<\/li>\n\n\n\n
  16. Estimated timeframe for the supply and installation of the system
    SITE
    INSPECTION &
    ASSESSMENT
    PRE-INSTALLATION
    INSTALLATION
    INSPECTION &
    CONNECTION
    1 TO 2 DAYS(1)
    1 TO 2 WEEKS(1)
    1 TO 2 DAYS(1)
    2 TO 8 WEEKS(1)
    Our consultant will be in
    contact with you (\u201cThe
    Buyer\u201d) to schedule a day for
    the site inspection, to collect
    information and assess the
    roof, switchboard, and
    meter.
    What is expected of you?<\/li>\n<\/ol>\n\n\n\n